Welcome New Clients to Salt River Veterinary Specialists in Scottsdale, AZ
At Salt River Veterinary Specialists, we believe in the bond between people and their pets, and we do everything we can to help our patients live long, healthy lives. Whether your family veterinarian has referred you for a specialty consultation or you are researching advanced care options, our friendly, knowledgeable team is here to make your first visit as smooth and stress-free as possible.
How to Become a New Client
Most new patients come to us through a referral from their primary care veterinarian. Here is how the process typically works:
- Your family veterinarian recommends a specialist and sends your pet’s medical records, lab work, imaging, and current medications
- You call us at (480) 819-8630 to schedule an appointment with the specialist of your choice
- You complete our client information form ahead of time to save time at check-in
- Our patient care coordinators confirm that all records have been received before your visit
Veterinarians can learn more about sending cases on our referrals page.
Prepare for Your First Visit
Plan to arrive about 15 minutes before your appointment. Dogs should be on a leash and cats in a secure carrier. Please bring your pet’s current medications and food, along with a list of questions. To understand each step of your appointment, from check-in to discharge, read what to expect. You can also review payment options, including CareCredit and Scratchpay financing.
Specialty Care for Complex Conditions
Our board-certified internal medicine and surgery specialists care for pets with uncommon, chronic, or difficult-to-diagnose conditions, including Valley Fever, inflammatory bowel disease, bladder stones, and tracheal collapse. We use advanced tools such as ultrasound and endoscopy to find answers efficiently.
A Clean, Comfortable, and Caring Environment
We want every pet and person to feel welcome. Our entire staff is friendly, knowledgeable, and ready to help, and we work hard to keep our hospital clean and comfortable. We stay current with the newest advances in veterinary medicine so your pet always receives the highest standard of care. Learn why families choose us, read our frequently asked questions, or explore all conditions we treat.
New Client FAQs
Do I need a referral to become a new client?
Most new clients are referred by their family veterinarian. Call (480) 819-8630 and our team can explain the next steps.
What should I bring to my first appointment?
Bring your pet’s current medications, food, and any questions. Your veterinarian will typically send records ahead of time.
Can I fill out forms before my visit?
Yes. Our client information form is available online so you can complete it at home before your appointment.
How early should I arrive?
Please arrive about 15 minutes before your scheduled appointment time.
How long will my first appointment take?
Plan for one to two hours so our specialist can complete an exam, discuss findings, and perform diagnostics when possible.
When is payment due?
Payment is due at the time services are rendered. Hospitalized patients require a deposit based on an estimate.
Will my regular veterinarian receive updates?
Yes. We send your veterinarian a report with our findings and recommendations after each visit.
We Look Forward to Meeting You
Have questions about your first visit? Call Salt River Veterinary Specialists at (480) 819-8630 or request an appointment online.